At Lucy and Red, we prioritize the privacy and safety of our customers. We adhere to strict standards to protect your personal information and ensure secure transactions. Rest assured that any data collected is used responsibly and transparently.
Our Privacy & Safety policy outlines our practices regarding data collection, usage, and security measures. We employ industry best practices to maintain the confidentiality and integrity of your information. Your trust is paramount, and we are dedicated to upholding the highest standards of privacy protection.

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Terms and Conditions of Website Use
These Terms and Conditions of Website Use ("Website Terms”) govern your use of any websites and social media pages operated, directed by or otherwise maintained by Lucy and Red. You agree to these Website Terms and to our Privacy Policy by your access or use of the Sites and any of the services offered by Lucy and Red, including your purchase from the Sites or one of our retail locations, whether or not you are a registered user of the Sites.

We reserve the right to change these Website Terms from time to time without notice to you, and any such changes will be effective upon publication on the Site.

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Terms & Conditions

Effective Date: 3/23/25

Welcome to Lucy and Red! By accessing or purchasing from our website lucyandred.com, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

• Lucy and Red operates in Arizona, USA, and complies with state and federal business regulations.

• We reserve the right to modify these terms at any time. Any updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

• You agree that Lucy and Red shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Sites. You acknowledge that Lucy and Red reserves the right to deactivate accounts, cancel orders, and/or refuse to accept orders from users that violate the Terms or for such other reason as determined by Lucy and Red. shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Sites. You acknowledge that Lucy and Red reserves the right to deactivate accounts, cancel orders, and/or refuse to accept orders from users that violate the Terms or for such other reason as determined by Lucy and Red.

2. Orders & Payments

• All prices are listed in U.S. dollars (USD) and are subject to change without notice.

• We accept payments through [list payment methods, e.g., credit cards, PayPal, etc.]. Payments must be completed before order fulfillment.

• We reserve the right to cancel orders suspected of fraud or unauthorized transactions. An agreement for Lucy and Red to sell goods to you is made when we accept your order. The description of goods, price, and applicable tax are agreed on between you and Lucy and Red when an order is placed. You are responsible for the charges for transport, packaging, freight, and/or insurance of your order as reflected in the order summary provided upon checkout. Lucy and Red reserves the right to modify or cancel a promotion due to system error or unforeseen problems.

3. Shipping & Delivery

• We currently ship within the United States, including Arizona, and selected international locations.

• Orders are typically processed within 7 business days. Shipping times vary based on location and carrier.

• We are not responsible for delays caused by shipping carriers, weather conditions, or customs.

• Please see shipping policy.

4. Returns & Refunds

• Due to the handmade nature of our products, all sales are final except for damaged or defective items (see our Refund Policy for details).

• We do not accept returns on body care products due to hygiene reasons.

• Once a transaction is finalized, you are agreeing to the Return & Refund Policy.

5. Intellectual Property

• All content, including product names, descriptions, images, and designs, are the intellectual property of Lucy and Red and may not be copied, reproduced, or distributed without written permission.

• You are prohibited from infringing or otherwise violating Lucy and Red rights, including but not limited Lucy and Red’s Intellectual Property. You acknowledge and agree that using our Sites does not afford you any rights to the content you access. You may not use, copy, edit or distribute content from our Sites unless you obtain prior written approval from us or any third-party owner, or unless you are otherwise permitted by law. and/or third parties who have authorized their use, and all materials on the Sites are protected by copyright and other intellectual property rights, including but not limited to the photographs, jewelry designs and the Sites, except where explicitly noted otherwise (collectively "Intellectual Property").

• All trademarks, logos, and service marks displayed on the Sites are registered and unregistered trademarks of Lucy and Red and/or third parties who have authorized their use, and all materials on the Sites are protected by copyright and other intellectual property rights, including but not limited to the photographs, jewelry designs and the Sites, except where explicitly noted otherwise (collectively "Intellectual Property"). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, create derivates of or modify the Intellectual Property in any way. We will enforce our intellectual property rights to the fullest extent of the law, including seeking criminal prosecution, if necessary.

6. Limitation of Liability

• We are not responsible for any allergic reactions or skin sensitivities. Customers should read ingredient lists carefully before use. If irritation occurs, discontinue use immediately.

• Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Please consult a physician for medical concerns.

• EXCEPT WHERE PROHIBITED, LUCY AND RED SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE SITES OR ANY THIRD PARTY’S USE OF THE SITES. THESE EXCLUSIONS INCLUDE, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST DATA, COMPUTER FAILURE, OR THE VIOLATION OF YOUR RIGHTS BY ANY THIRD PARTY, EVEN IF KENDRA SCOTT HAS BEEN ADVISED OF THE POSSIBILITY THEREOF AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY UPON WHICH THE CLAIM IS BASED.

7. Governing Law

• These Terms & Conditions are governed by the laws of the State of Arizona and the United States. Any disputes shall be resolved in the courts of Pima County, Arizona.

8. Privacy & Data Protection

• We respect your privacy and will never sell or share your personal information. For details, please see our Privacy Policy.

9. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us at:

📧 Email: info@lucyandred.com

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10. Product Disclaimer (Allergies & Safety)

• Our handmade body care products contain natural ingredients, essential oils, and fragrance blends. If you have known allergies or sensitivities, please carefully read the full ingredient list before purchasing.

• We recommend performing a patch test before using any body care product. Discontinue use if irritation occurs.

• Our products are not intended to diagnose, treat, cure, or prevent any disease. If you have a medical condition, consult a healthcare professional before use.

11. Proposition 65 Warning (California Residents)

• Some of our products may contain ingredients known to the State of California to cause cancer, birth defects, or other reproductive harm, as outlined in California Proposition 65.

• For more information, visit www.p65warnings.ca.gov.

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BY ACCESSING OR USING THE SITE OR OUR SOCIAL MEDIA PAGES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THESE WEBSITE TERMS, AND THAT YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS OF USE OR ARE OTHERWISE DISSATISFIED WITH THE SITE, PLEASE DO NOT ACCESS OR USE THE SITE.

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Your Account
You may be required to create an account and specify a password in order to make purchases or use certain features on the Sites or in stores, including to becoming a member. You must provide current, truthful and accurate information when creating an account. Please keep your account updated to reflect any changes. One account per person. You must be at least 13 years old to create an account.

 

You may not share your account with anyone else. If you believe that your account has been compromised at any time, please contact us via chat or email at kanjen09@gmail.com

Content You Post

We may provide opportunities for you to post text, photographs, videos, or other content (collectively, "Content") on the Sites for use by Lucy and Red. You acknowledge and agree that you may only post Content if:

 

You are at least 18 years old;

You own all the rights to the Content and are authorized to assign any and all rights in the Content to Lucy and Red;

The Content does not infringe upon the rights of any third parties, including but not limited to copyright, trademark, trade secret, and publicity rights;

The Content does not violate these Terms and will not cause injury to any person or entity;

The Content does not include any information that references other websites, addresses, email addresses, contact information or phone numbers;

The Content does not contain any computer viruses, worms or other potentially damaging computer programs, files or malware;

You did not receive any form of compensation or consideration by any third party to post the Content;

The Content is not or may not be reasonably considered to be false, inaccurate, misleading, defamatory, obscene, indecent, libelous, hateful, unlawfully threatening, unlawfully harassing to any individual or entity, offensive, or otherwise deemed unlawful or inappropriate in Lucy and Red sole discretion; and

You agree to comply with any other requirement as may be provided to you by Lucy and Red.

Any Content that you submit may be used at Lucy and Red sole discretion. Lucy and Red reserves the right to accept, reject, remove, refuse, change, condense or delete any Content submitted in its sole discretion and for any reason whatsoever. You will not be able to edit or delete any Content you have submitted. You acknowledge that you, not Lucy and Red, are responsible for the Content you submit. None of the Content that you submit shall be subject to any obligation of confidence on the part of Lucy and Red, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees. If we accept your Content and include it on the Sites, in any event, promotion, program or for any other purpose, we cannot remove it later and you may not request that it be removed.

 

 

 

By uploading, submitting or otherwise posting your Content, you grant Lucy and Red, its agents, licensees, and assigns an irrevocable, perpetual (non-exclusive) right and permission to reproduce, encode, store, copy, transmit, publish, post, broadcast, display, publicly perform, adapt, modify, create derivative works of, exhibit, and otherwise use your Content as-is or as-edited (with or without using your name, social media handle or pseudonym) in any form or media throughout the world for any purpose, in perpetuity, without limitation, and without additional review, compensation, or approval from you. This license continues even if you stop using our Sites.

 

You further agree to defend, indemnify, release, and hold Lucy and Red harmless from any and all liability, claims, actions, loss, harm, damage, injury, cost or expense arising out of or related to Lucy and Red use of your Content, including, but not limited to, any claim that the use of your Content violates or infringes upon the rights of any third party.

 

 

Content Posted By Others

We are not responsible for and do not endorse Content posted by any other visitor to the Sites. Accordingly, we may not be held liable, directly or indirectly, for any loss or damage caused to you in connection with any Content posted by another person.

 

Your Use of The Sites

You agree not to use the Sites in a way that violates any laws, infringes any individual or entity’s rights, is inappropriate or offensive, or interferes with the Sites or any features on the Sites (including any technological measures we employ to enforce these Terms). If we (in our sole discretion) determine that you have acted inappropriately, we reserve the right to take down Content, terminate your account, prohibit you from using the Sites, and take appropriate legal actions.

 

You are prohibited from infringing or otherwise violating any third-party rights, including without limitation, third-party intellectual property rights. You acknowledge and agree that using our Sites does not afford you any rights to the content you access. You may not use, copy, edit or distribute content from our Sites unless you obtain prior written approval from us or any third-party owner, or unless you are otherwise permitted by law.

We do not accept any unsolicited suggestions – including, but not limited to, suggestions for new products or services, improvements to existing products or services, or marketing ideas – from anyone outside of our company. We may already be working on a similar idea, and this policy eliminates potential conflicts regarding ownership of the concept.

 

Any materials, information, or ideas you send us or post on the Sites, by any means, will be treated as non-confidential and non-proprietary, and may be disseminated or used by Lucy and Red for any purpose whatsoever.

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Modification and Termination

We reserve the right to modify or discontinue the Sites at any time, with or without notice to you. For example, we may add or remove functionality or features, and we may suspend or stop a particular feature altogether. If you don’t like any changes, you can stop using the Sites at any time. You agree that Lucy and Red shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Sites. You acknowledge that Lucy and Red reserves the right to deactivate accounts, cancel orders, and/or refuse to accept orders from users that violate the Terms or for such other reason as determined by Lucy and Red. shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Sites. You acknowledge that Lucy and Red reserves the right to deactivate accounts, cancel orders, and/or refuse to accept orders from users that violate the Terms or for such other reason as determined by Lucy and Red.

 

Social Networks

The Sites may include features that operate in conjunction with certain third-party social networking websites that you visit, such as Facebook, Pinterest, Instagram, YouTube, TikTok, and Twitter ("Social Network Features"). While your use of the Social Network Features is governed by these Terms, your access and use of third-party social networking sites is governed by the terms posted on those sites. You are responsible for ensuring that your use of those sites complies with any applicable terms of service or other agreements.

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Additional Details

We may modify these Terms at any time, so be sure to check back regularly. By continuing to use or log in to the Sites after these Terms have changed, you indicate your agreement to the revised Terms. If you do not agree to the changes, you should stop using or logging in to the Sites and refrain from any services provided by or at the request of Lucy and Red.

The Sites may contain links to third-party websites. That doesn’t mean that we control or endorse those websites, or any goods or services sold on those websites. Similarly, the Sites may contain ads from third-parties. Lucy and Red does not control or endorse any products being advertised.

When you use the Sites or send communications to Lucy and Red through the Sites, you are communicating with us electronically. Similarly, you consent to receive communications related to your use of the Sites from us electronically. You agree that all agreements, notices, disclosures, and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from Lucy and Red to you shall be deemed delivered and effective when sent to the e-mail address you provide to us.

 

 

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