SHIPPING & RETURNS

SHIPPING POLICY

Welcome to Lucy and Red's Shipping Policy! We are dedicated to delivering your orders promptly and securely. Our shipping methods are reliable, and our packaging is designed to ensure the safety of your items during transit. We strive to keep the costs reasonable for our customers, making your shopping experience with us even more enjoyable.

Orders placed Monday through Friday (excluding holidays) with Ground Shipping Method will be processed within 1-2 business days once credit card authorization and verification have been obtained, then shipped. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has been shipped. Orders submitted before 12PM CST with Next Day or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM CST or Saturday and Sunday will ship the next business day. All orders are shipped via USPS. Shipping windows are estimates and delivery dates cannot always be guaranteed.

ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.
Please report any issues with the shipping, handling, or delivery of your package within 30 days from time of purchase to kanjen09@gmail.com

At Lucy and Red, we prioritize transparency and simplicity. Our Shipping Policy is straightforward, leaving no room for confusion. We want you to feel confident and informed about the shipping process, so you can eagerly await the arrival of your chosen products.

RETURN & EXCHANGE POLICY

Refund & Return Policy

At Lucy and Red, we take pride in creating high-quality, handmade body care, jewelry, and candles. Your satisfaction is important to us! If you’re not completely happy with your purchase, please review our policy below.

Returns & Exchanges

Due to the nature of our handmade body care and candle products, we do not accept returns for hygiene and safety reasons. However, if your item arrives damaged or defective, please contact us within 7 days of delivery, and we will work to resolve the issue.
Jewelry items may be eligible for an exchange or store credit if returned in unused, original condition within 14 days of delivery. Customers are responsible for return shipping costs unless the item was damaged or incorrect.

Refunds

Refunds are only issued for damaged, defective, or incorrect items. If you experience an issue, please email [your contact email] with your order number, a description of the problem, and photos of the item.
Once your request is approved, we will issue a refund to your original payment method or provide a replacement.

Lost or Stolen Packages

We are not responsible for lost or stolen packages. If your tracking information shows delivery but you haven’t received your order, please check with your local postal service.

If you have any questions or concerns, feel free to reach out to us at [your contact email]. We're happy to help!